Terms and Conditions
Welcome to Novera Care.
By using this website or placing an order through it, the customer agrees to the terms and conditions stated on this page.
About Us
Novera Care is the exclusive distributor of Goldera Pharm products in Saudi Arabia through online and offline sales channels.
Products
The website displays Goldera Pharm products available for sale inside Saudi Arabia, including food supplements and personal care products.
Product description, price, images, and available product details are shown on each product page.
Customers should read the product details, suggested use, and important notes before purchase.
Prices and VAT
All prices displayed on the website are in Saudi Riyals.
Prices include VAT where applicable.
Shipping cost or any other service fees may be added before order confirmation and will be shown to the customer before completing the purchase.
Orders and Payment
An order is created when the customer adds products to the cart, completes customer details, and completes payment or selects an available payment method.
Novera Care team may contact the customer to confirm order details before shipping.
Novera Care reserves the right to reject or cancel any order in case of pricing error, product unavailability, incorrect details, or inability to contact the customer.
Shipping and Delivery
Novera Care provides delivery service inside Saudi Arabia.
Delivery usually takes 2 to 5 business days, depending on the city, region, and shipping provider.
Shipping details and cost are subject to the Shipping Policy published on the website.
Returns and Exchanges
Returns and exchanges are subject to the Return and Exchange Policy published on the website.
Novera Care does not accept returns or exchanges for products that have been opened or used, especially products related to health or personal care, in order to protect customer safety.
Website Use
The user agrees to use the website in a lawful and proper manner.
The website must not be used for any unlawful purpose or for attempting to affect its operation or access unauthorized data.
Health Product Information
The information published on the website is for informational and marketing purposes only.
Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.
The website information is not intended to diagnose, treat, cure, or prevent any disease.
Customers should consult a physician or pharmacist when needed, especially during pregnancy, breastfeeding, existing health conditions, or when using other medications.
Customer Account
The website may allow customers to create an account to manage orders more easily.
The customer is responsible for maintaining the confidentiality of login details.
Privacy
Customer data is handled according to the Privacy Policy published on the website.
Customer data may be used to process orders, arrange shipping, contact the customer, issue invoices, and improve service.
Changes to Terms
Novera Care may update these Terms and Conditions from time to time.
Any update will be published on this page. Continued use of the website after any update means acceptance of the updated terms.
Governing Law
These Terms and Conditions are governed by the applicable laws and regulations of Saudi Arabia.
Contact Us
For any inquiry regarding these Terms and Conditions, customers may contact us at: